Case Studies - How SFS Help customers that need address.
CIMA is the world's largest professional body of management accountants. We offer the most relevant finance qualification for business.
Video: How TrainingMark helped improve Pension Protection Fund’s customer experience and business performance 30th December 2019. Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skill.
In the social and life sciences, a case study is a research method involving an up-close, in-depth, and detailed examination of a particular case. For example, a case study in medicine may examine a specific patient a doctor treated, and a case study in business might study a particular firm's strategy. Generally, a case can be nearly any unit of analysis, including individuals, organizations.
Like most global enterprises, Swiss Re had accumulated many different IT tools, and independently managing them was a difficult task. Moreover, the tools created silos within IT, preventing consistent processes and a clear view of what was going on within the organization. Swiss Re wanted to consolidate IT systems to streamline operations and have one single place for information about the.
We all wish there was a silver bullet to fix common service problems like high turnover and lack of product knowledge but in reality you need to focus on multiple aspects of service and do your best in all of them. Because your customer is paying attention and sharing how they feel about your service, both good and bad, with the social world.
Case Study Global Service Desk for IT and Applications support for a leading wireless distributor One of the world's largest distributors of mobile phones, supporting the global wireless telecommunications and data industry, providing quickly deployed, flexible and cost effective solutions. Our customer has presence in over 25 countries with over 2700 employees working from distributed.
Lagos Case Study - Lagos, Nigeria, a case study of urbanisation in a city in a low-income country (LIC). Explore causes and impacts of urbanisation.